REFUND, EXCHANGE & STORE CREDIT POLICY

Tonga’s Ladies Boutique LLC
127 S Barfield Dr
Marco Island, Florida 34145
United States

Effective Date: September 9, 2026
Last Updated: September 9, 2026

Thank you for shopping with Tonga’s Ladies Boutique. We are a privately owned and operated women’s boutique specializing in distinctive clothing, accessories, and unique, limited-availability pieces.

Because many of the items in our carefully curated collections are one-of-a-kind, exclusive, or available only in limited quantities, we maintain the following Refund, Exchange & Store Credit Policy.

Please review this policy carefully before making a purchase. By completing a purchase in our boutique or through our website, you acknowledge and agree to the terms applicable to your purchase.

1. IN-STORE PURCHASES — EXCHANGE OR STORE CREDIT ONLY

All in-store purchases are non-refundable. We do not issue cash or credit/debit card refunds for in-store purchases.

Eligible in-store merchandise may be accepted for an exchange or store credit only, subject to the conditions below:

Merchandise must be unworn, unused, unwashed, and unaltered.
Merchandise must be returned in its original condition.
All original tags must remain attached.
Proof of purchase is required.
Merchandise showing signs of wear, use, alteration, stains, odors, damage, or removed tags will not be accepted.
Items designated as Final Sale are not eligible for exchange or store credit.

Tonga’s Ladies Boutique reserves the right to inspect all merchandise presented for exchange or store credit and to determine whether the merchandise meets the requirements of this policy.

Store credit has no cash value and cannot be redeemed or exchanged for cash, except where otherwise required by applicable law.

2. ONLINE PURCHASES — ALL SALES FINAL / NO REFUNDS

All online purchases are final. Tonga’s Ladies Boutique does not offer refunds on online purchases.

Tonga’s Ladies Boutique is a privately owned company, and many of the pieces we carry are unique, one-of-a-kind, exclusive, or available in very limited quantities.

We make every reasonable effort to provide detailed and accurate product descriptions and photographs. Available information may include sizing, measurements, materials, colors, design details, and other characteristics that may assist customers in making their purchasing decisions.

We strongly encourage every customer to carefully review the complete product description, photographs, sizing information, measurements when available, and other relevant details before completing an online purchase.

If you have questions regarding the size, fit, color, material, design, or other characteristics of an item, we encourage you to contact Tonga’s Ladies Boutique before placing your order.

By completing an online purchase, the customer acknowledges having had the opportunity to review the available product information and understands that the purchase is subject to our All Sales Final / No Refunds policy.

3. QUALITY INSPECTION BEFORE SHIPPING

We take pride in the quality and presentation of our merchandise.

All merchandise is carefully inspected prior to shipment. We take reasonable care to ensure that each item is in proper condition and free from known defects before it leaves Tonga’s Ladies Boutique.

If you believe that you received an incorrect item or merchandise that was damaged during shipping, please contact Tonga’s Ladies Boutique promptly after receiving your order.

Please retain the merchandise, original packaging, shipping materials, shipping label, and proof of purchase while we review the matter. Photographs of the merchandise and packaging may be requested to assist us in evaluating a shipping-related claim.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

4. SHIPPING AREA — NATIONWIDE U.S. SHIPPING

Tonga’s Ladies Boutique ships nationwide within the United States.

We currently ship to eligible addresses throughout the United States. At this time, international shipping is not offered unless otherwise specifically stated at checkout.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Tonga’s Ladies Boutique is not responsible for delays, failed deliveries, or additional shipping expenses resulting from incorrect or incomplete shipping information provided by the customer, except as otherwise required by applicable law.

Shipping and delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, and other circumstances outside the reasonable control of Tonga’s Ladies Boutique.

5. COLORS & PRODUCT APPEARANCE

Tonga’s Ladies Boutique makes reasonable efforts to photograph and display merchandise as accurately as possible.

However, actual colors and product appearance may vary slightly due to photography, lighting conditions, computer monitors, mobile devices, screen settings, and other technological factors.

Minor variations in color or appearance resulting from these circumstances do not, by themselves, constitute a product defect.

6. SIZING & FIT

Sizing and fit may vary among designers, manufacturers, brands, fabrics, and individual styles.

Customers purchasing online are responsible for carefully reviewing the sizing information, measurements, product descriptions, and other information provided for an item before completing their purchase.

If you are uncertain about sizing or fit, we encourage you to contact Tonga’s Ladies Boutique before placing your order.

Because an item does not fit as anticipated does not automatically make the merchandise defective.

7. ONE-OF-A-KIND & LIMITED-AVAILABILITY MERCHANDISE

Tonga’s Ladies Boutique specializes in unique and carefully selected merchandise. Many styles may be available in extremely limited quantities.

As a result, we cannot guarantee that an identical item, size, color, or style will be available for replacement or exchange.

Product availability is subject to change, and merchandise may sell out at any time.

8. FINAL SALE MERCHANDISE

Any merchandise specifically identified as Final Sale is not eligible for a refund, exchange, or store credit, except where otherwise required by applicable law.

Customers should carefully review an item’s sale status before completing their purchase.

9. PAYMENT & ORDER PROCESSING

Customers are responsible for providing accurate billing, payment, shipping, and contact information when placing an online order.

An order may be subject to verification before fulfillment. Tonga’s Ladies Boutique reserves the right, to the extent permitted by law, to decline or cancel an order due to suspected fraud, payment authorization issues, product availability, pricing or listing errors, or other legitimate business reasons.

If Tonga’s Ladies Boutique cancels an order after payment has been collected, the applicable payment will be returned as appropriate.

10. LOST, DELAYED OR MISDELIVERED PACKAGES

Once an order has been transferred to the applicable shipping carrier, delivery may be affected by circumstances outside the reasonable control of Tonga’s Ladies Boutique.

Customers should promptly notify us if they experience a delivery problem so that we can provide reasonable assistance in reviewing available tracking information or communicating with the carrier when appropriate.

Nothing in this section limits any rights a customer may have under applicable law.

11. POLICY ACCEPTANCE

By completing a purchase from Tonga’s Ladies Boutique, whether in-store or online, you acknowledge that you have had an opportunity to review and understand the applicable terms of this Refund, Exchange & Store Credit Policy.

For online purchases, submission of an order constitutes acknowledgment that online purchases are final and non-refundable, subject to applicable law.

12. CHANGES TO THIS POLICY

Tonga’s Ladies Boutique may update or modify this policy periodically to reflect changes in our business practices or applicable requirements.

The policy applicable to a transaction will be the policy in effect at the time of purchase, subject to applicable law.

13. CONTACT US

For questions regarding an item, an order, or this Refund, Exchange & Store Credit Policy, please contact:

Tonga’s Ladies Boutique LLC
127 S Barfield Dr
Marco Island, Florida 34145
United States

Please use the customer service contact information provided on our website for assistance.